Early in their careers, many people learn that is best to put emotions aside when dealing with interpersonal workplace challenges. Emotional resilience is not a subject taught in business school, and most leaders are generally underequipped to handle stressful interactions. New research out of the London School of Business affirms the idea that leaders should consider creating a culture that supports emotional expression. Suppressing emotion only leads to anger and unresolved conflicts and what the researchers refer to as a “display climate”, “…where people fake smiles or warmth, and aren’t being honest about how they truly feel.”
