Over the past 25 years, I have been coaching managers and executives, and while leadership styles are continually evolving, the day-to-day challenges have predominantly remained the same. Leadership, at its core, has always been about people connecting with people. To put it another way, it is unbiased emotional intelligence skills that set exceptional leaders apart from less successful ones. The problem is leaders are high-achievement, driven individuals. As a result, they tend to use “results-focused” language and to engage people by solving problems as part of meeting goals and realizing expectations.